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Grievance redressal mechanism
1.  The Board of Directors OF VML has laid down the appropriate grievance redressal mechanism within the organization to resolve disputes arising in this regard. All disputes arising out of the decisions of officials of the company will be heard and disposed off at the next higher level. The Board of Directors will review the compliance of the Fair Practices Code and the functioning of the grievances redressal mechanism at various levels of management. A consolidated report of such reviews will be submitted to the Board at regular intervals, as may be prescribed by it.

16.6   The company shall display the following information at all their branches / places where the business is transacted:

a. The Customers can contact Grievance Redressal Officer for resolution of complaints against the Company.

The Details of the Grievance Redressal Officer are as below:

Name : Mr. P. Stephen
Desigination : Chief Manager - Operation
Telephone/Mobile No: +91 98436 56014 / 99436 56017
Mail ID :vml@virutcham.org

b.  If the complaint / dispute are not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI.

The Details are as below:

Name & Contact Details:
The General Manager,
Department of Non-Banking Financial Companies
Reserve Bank of India,
Fort Glacis, Rajaji Salai
Chennai - 600 001