Customer Grievance Redressal Mechanism Policy
Grievance Redressal Process
Step 1: Branch Level Resolution
- Complaints are recorded by Branch Manager
- Resolution provided within 7 working days
Step 2: Escalation to Head Office
- Contact Grievance Redressal Officer (GRO) via phone/email/post
- Resolution provided within 30 working days
Step 3: Final Escalation
- If complaint is not resolved within 60 days or still not satisfied:
- Escalate to Reserve Bank of India (RBI)
